For three weeks, some thirty subscribers from Orange to Andrest, including many professionals, have not had a telephone or internet connection. The operator seems to turn a deaf ear, with interventions as rare as they are ineffective, at least for now.
About ten days ago in our columns, Fabienne, Andrest’s pharmacist had expressed her connection difficulties. “It was really problematic, we no longer had a phone or internet access since July 18, impossible to use the payment terminals or our devices for remote streaming,” she says, “and to top it off, last week we were on call. “
Of course, he goes to Orange, where they first offer him, ironically, a telephone appointment with a technician, when his line doesn’t work… Despite his insistence, the operator assures us that everything is in order, that the breakdown is not come from them. “Maybe, but then they provided me with an Air Box, a little wi-fi box, it works more or less, we don’t have the fiber speed, it disconnects regularly and I had to come, at my expense, a specialized technician to adapt our software in this case… Frankly, it’s not serious, we have professional subscriptions, more expensive than private ones, with dedicated services, for example, 24/24 assistance and the obligation to repair within 48 hours. .” We are far from that…
“Orange does not assure!”
The same for Stéphane and Sonia, who manage the Proxi, right next door. “Since July 18 we have nothing left, we could no longer accept credit card payments, nor make our daily orders, which are made online or by phone. We contacted Orange, who offered to pick up an Air Box. You realize, we have to go look for him, they don’t even move! Of course, it is already a miracle to have them on the phone, and when we do, they answer that the incident, you speak of an incident, is taken into account. account, big deal!”
Stéphane does not rule out taking legal action with others for lack of service. Especially since the Air Box, which had been working somehow until then, has just come loose after a power failure. “Let’s go back and get another…” It’s the same frustration with Bernard Mouret and his wife, who run “Le Miotron”, the village café-bakery. “We are like our partners, we don’t know what to do anymore. We put an Air Box, but it works half the time. We can relaunch Orange, nothing happens, they send the ball back to us, tell us.” that doesn’t come from the network, when we insist a bit and get angry they promise us discounts on our subscriptions, but we don’t care, what we want is for it to work! or three days, we would have adapted, but now it’s been three weeks. At the moment, because we haven’t left yet!
Delphine Dupuy, the manager of the interior design company Castellanos, at the entrance to the town, is also affected. Ironically, a giant telephone antenna is attached to the site. “But it doesn’t work better with all that”, he yells, “we can ask Orange, they send us technicians from their subcontractors, who verify that our connection to the fiber is correct, he is. The problem comes from Orange. network, but they don’t want to admit it. So yes, we were able to get an Air Box, but we had to set it up ourselves, otherwise it didn’t work. By the way, it works when it wants to, and it doesn’t usually want to… But we need an Internet connection and a phone to work, to contact our customers, our suppliers.”
One of his collaborators, visibly at the forefront of technology and who has contacts in the sector, explains: “Everyone passes the ball, but the problem does come from Orange, it would be a badly installed card in a cabinet at Vic-en -Bigorre. The same fault happened to Ibos three weeks ago, it was quickly repaired, you just have to put it back in. An error of this type, when you plug it in, can happen, but the problem is that Orange doesn’t want to assume it. starting to get seriously irritated, on Andrest’s part…
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