Tesla aux abonnés absents de l’après-vente

Tesla aux abonnés absents de l’après-vente

Across the Atlantic, JD Power quality surveys are authoritative in the automotive industry. The organization had to face the facts on the occasion of the publication, at the end of June, of its 36th annual study: the Covid turned everything upside down, the scores obtained by all the brands had never been so low… However, The 84,165 new vehicle buyers contacted for the so-called initial quality study gave some interesting opinions: in their opinion, the brand that does the best is Buick, with 139 problems reported per 100 cars in use, knowing that the average for 2022 is 180 problems per 100 vehicles. At the bottom of the ranking are some unexpected brands: Audi, Volvo or Tesla, which has a ratio of 226 declared concerns per 100 cars. A very passable score, which echoes that obtained during an operation of the same nature carried out in Europe a few months ago. Consumer organizations from Belgium, France, Spain, Italy and Portugal carried out a satisfaction survey of 52,430 motorists from the Old Continent. With a satisfaction rate of 60%, “Elon Musk’s electric car has the lowest score of all brands”, concludes the study, a few weeks before JD Power’s… What is happening to these electric cars so popular with buyers in 2021, to the point that orders have been interrupted for months in France? Component shortage? But also a maintenance that leaves much to be desired: “My Tesla Model 3 received on March 5, 2022 has been broken since April 21, 2022 with 3,234 kilometers on the odometer,” says an owner, whose only interlocutor is an application. supposedly to give you news of the replacement part intended to solve your problems. As of June 15, “there’s still no word on the piece. The deadline just passed July 31. It’s getting boring…” he explains then. But, surprise! On June 28 the paper arrives, and the man leaves behind the wheel of his Tesla after… two months of immobilization.

To the absent subscribers…

And this message another Model 3 owner received: “Our parts department is telling us that there is a very high volume of backorders for the fan you need to repair your car and they couldn’t give us a more precise date at this time.” This famous item is finally coming after three months! But the worst is undoubtedly for damaged vehicles: “Given the wait, I would have preferred the insurance to declare my vehicle financially irreparable, I could have ordered a new one,” complains one, while another explains having seen his car immobilized for eight months. , the time when all the necessary parts for the repair are gathered. For this owner of a pockmarked Tesla, it’s a cold shower: there’s no approved repair shop near his house, so he has to drive to Île-de-France with a car with pieces of its windshield missing while driving. “New large-capacity structures will open their doors soon”, we promise from the side of the French management of Tesla, questioned by us about the bodywork problems. Meanwhile, exasperated, some French owners would directly challenge Elon Musk on Twitter, as it is his favorite media outlet. But the CEO of the brand would not have followed the messages of the disappointed aftermarket. Tesla France advances a “current international context that is not favorable for production and delivery, in particular with regard to spare parts”, to explain the tension of several owners.

violation of the law

Therefore, Tesla seems to be in dire need of spare parts to maintain its rolling stock. More pas question de puiser dans les rare pieces of occasion available: “Certains ateliers de réparation et compagnies d’assurance peuvent suggester l’utilisation d’équipement non original ou de pièces récupérées pour faire des économies. Cependant, ces pieces ne satisfont pas aux demanding norms of Tesla in matière de qualité, d’installation et de résistance à corrosion”, indicate clearly the manual d’utilisateur d’une Tesla Model S. Point de pare-chocs ou d’éléments de carrosserie d’occasion, Then. A Tesla only suffers from being re-coated! A position that, however, is in contradiction with French law: beyond the vehicle warranty period, the mechanic is obliged to offer a repair estimate with used parts.

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Legal actions

These recurring issues have finally convinced some to level up, all over the world. In the Netherlands, Tesla Claim was created, a foundation that decided to bring the alleged failures of the brand to justice: “Tesla sold cars promising that they had practically no maintenance and that they were “a service-oriented brand”. However, our experience contradicts these promises. We discovered that Tesla does not want to cooperate in finding solutions that make the customer happy, which is what would be expected from a company that sells high-end cars, ”says the foundation. In South Korea, the Citizens United for Consumer Sovereignty association has also decided to file a complaint against the brand for recurring defects linked to the door handles. In Norway, the country’s consumer council has also chosen to take legal action: it accuses the manufacturer of untimely updates on cars that would have reduced their power by 30%: 129 complaints have been filed in this way. According to Carnewschina, “Tesla ranks first in the ranking of dissatisfaction with the protection of the rights of Chinese consumers”: the brand would not have had an adequate attitude in relation to an alleged braking defect of one of its models in China. It is true that the information in this country is still subject to caution, but the majority of Model 3s delivered in France are manufactured there.

low end service

Tesla’s attitude issues are becoming a real issue of their own. This is precisely what leads many owners to swear that it will be their first and last Tesla, but also to take the iron to court: “Tesla needs to train in the French service”, says one of the animators of the Tesla Mag site, “Because it is not correct in front of their clients and the image they want to give. After a while, people turn their backs on them.” Especially since Tesla is a brand whose sales prices have risen considerably recently (more than 16% for a basic Model 3 in less than a year) and where repair prices are close to peaks. According to the SRA association, which works on behalf of insurers in France, only the Porsche brand is even more expensive to repair. An observation that will undoubtedly deteriorate even more with the generalization of the Tesla Model Y and its molded aluminum panels in the front and rear: “Tesla does this because it costs them less”, observes François Brodier, body engineer at the service Cesvi (Center for training and technical research applied to the field of automobile insurance) but the problem with molten aluminum is that when it melts there are around 3% of air bubbles left inside it, at the slightest impact it breaks, unlike steels that are stretched and flattened for added strength.” Yet each panel alone replaces dozens of pieces…

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