End of entries: UFC-Que Choisir Warns of Risk of Disenfranchisement for Consumers!

Tickets de caisse

Currently, the National Consumer Council is consulting a decree. The latter is supposed to regulate the ban on January 1, 2023 on the automatic printing of tickets in stores. This decree aims to limit waste. But the following associations, ADEIC, AFOC, ALLDC, CNAFAL, CNAFC, CSF, Families of France, FNAUT, Rural Families, INDECOSA-CGT, UFC-Que Choisir and Unaf denounce this project and ask the government to adjust this proposal.

Receipts will soon be deleted automatically

Will consumers soon be disenfranchised? This is the fear of the associations when they see the decree currently consulted by the National Council. The goal is shown, commendable and complete (at least at first glance): preserve the climate by limiting waste. However, the associations point out that this decree is even more unacceptable. Why ? Because some specialists estimate that the greenhouse gas emissions of dematerialized banknotes are higher than those of paper banknotes.

However, it is with the aim of preserving the climate that the anti-waste law provides for the prohibition of the automatic printing of tickets in stores (both cash receipts and bank tickets) as of January 1, 2023. This suppression is carried out in all cases, regardless of the amount and nature of the purchases. Cashiers wouldn’t even have to tell shoppers they can get one. This will simply be written at the time of payment that they must expressly make the request themselves.

Associations denounce this decree

The associations are protesting because they want consumers to be asked at each checkout whether or not they want to have a receipt. According to them, the only digital screen provided is not enough. Simply because you run the risk of getting lost in a mass of information (promotions, withdrawal of products, accepted payment methods, etc.). In addition, merchants who fail to notify customers with a display medium will not be penalized. Therefore, they are not encouraged to highlight it.

The associations then fear the emergence of intrusive advertisements unwanted by consumers. Why ? Because the elimination of the materialized ticket can facilitate, thanks to marketing techniques, the creation of a database by merchants.

Above all, and this is what worries the associations”, the elimination by default of the ticket entails the germ of an explosion of situations in which the consumer will be deprived of the possibility of asserting his rights“. How can buyers credit their purchases if they do not have a ticket? They are essential to benefit from legal or commercial guarantees, or to be reimbursed, or during an exchange…

Without a receipt, consumers are deprived of their rights

In addition, and this is not a small thing, the receipt allows you to be certain that the payment made at the till is correct. We can calculate the different purchases and see if the total corresponds to the figure given in the box. But without a ticket, cash register errors cannot be corrected. It is also the open door to facilitate credit card fraud. Common enough already, they don’t need a government boost.

Finally, the associations point out that for many families the receipts facilitate the management of the family budget. We know that with global warming and the current climate crisis, habits have to change. But when we know that some specialists question the interest of the suppression of the receipts, we wonder why the government does not review its copy. Especially when the different members of this same government refuse to regulate the use of private jets, highlighting the fact that the users of these jets create jobs.

Soon we will no longer be able to live on our planet, but fortunately jobs will have been created. There will be less unemployment just before the end of the world. Meanwhile, the associations hope to get the government to qualify their project. So that the latter does not take away rights from consumers.


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