Energy prices: why you (really) need to monitor your supplier emails

La Première ministre a assuré que si les Français faisaient 10 % d

The operator Ohm Energie would be at the center of a procedure initiated by the Energy Regulation Commission. The CRE suspects that it has obtained excessive margins in the resale of nuclear electricity purchased at a reasonable price from EDF. (Illustration/AdobeStock)

Currently, the government is increasing calls for energy saving. Consumers, who have not consumed more, are screaming. They have just received a letter or email from their electricity supplier telling them that their prices will go upand this substantially.

asked by Actu.frthe national energy mediator, Olivier Challan Belval, notes the “increase in disputes” on this issue, and recalls the regulations: “Consumers with a regulated gas or electricity sales rate, as well as those with a fixed-price contract or price indexed to regulated rates are protected by the rate shield established by the Government. On the other hand, those who have an indexed price contract in the markets, with alternative providers, are not…”

Some providers have changed the price or method of changing prices for current contracts. They have the right to do so, under certain conditions, in particular to inform at least one month in advance, in a clear and understandable way.

Olivier Challan BelvalNational Energy Advocate

“It is probably better to change the contract”

His recommendation is simple: “You have to be very attentive to the messages you receive from your provider, whether they are letters or emails. If a “price change or contract” is indicated, it is necessary to compare the new prices with the offers available for the subscription. It is probably better to change the contract”, insists Olivier Challon Belval.

Contracts indexed at wholesale prices

If you have chosen an alternative provider, a contract indexed at wholesale prices, your bill can effectively skyrocket. So much so that some operators even suggest that their customers leave! And that is the only good news: there is a rule applicable to everyone: you can terminate your electricity contract whenever you want and without prior notice.

If your usual provider is beginning to charge very high prices right now, it is because they are suffering from the rise in wholesale energy prices and are passing them on to you. In this case, very often: EDF address (its regulated tariffs, the tariff shield, etc.) that is currently receiving an influx of calls. You still have to know that your bill will increase!

Two retirees see their bill doubled

In France, another part of the price is determined by Arenh (regulated access to historical nuclear electricity). It allows all electricity providers to obtain electricity produced by nuclear power plants at a regulated price.

In Eure, for example, Sylvie and Yves Fourcin, retirees from Montfort-sur-Risle, learned that their electricity bill was going to increase by more than 50% from September, says The awakening of Pont-Audemer. “Old monthly payment: 583.98 euros. New monthly payment: 902.71 euros”. That’s an increase of more than 55%.

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Explanation ? The supplier justifies this increase by “the energy market that is facing an exceptional and unprecedented situation. The argument seems fast.

Process against a supplier

The Energy Regulatory Commission (CRE) announced this Friday, September 9, 2022 that it opened a process against its supplier, Ohm Energie, founded in 2018 and which claims 250,000 customers.

The independent authority, chaired by former minister Emmanuelle Wargon, suspects that the operator bought nuclear electricity from the Arenh, regulated access to historical nuclear electricity and resold it on the markets at a higher price.
Facts contested by Ohm Energie, which claims to have “never sold the slightest kilowatt hour of Arenh on the markets”, according to its president, François Joubert, a former EDF engineer.

“We are trying to blame the [fournisseurs] alternatives, while the authorities have an obligation of neutrality. (…) The responsibility for the crisis is not found in the alternatives, but rather in a catastrophic unavailability of nuclear energy”, he reacted to AFP.

A few days ago, the CRE announced that it was reinforcing its surveillance of the market, calling on suppliers to “adopt responsible behavior” amid rising wholesale prices.

Other procedures may follow…

Practical information

To choose (or not) to leave your provider, an official comparator is especially available on the energie-info.fr website. Associations can also accompany you to help or advise you if you are looking to see clearly: the UFC what to choose and its local branches throughout France.

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